GENERAL TERMS AND CONDITIONS (GTC) – AMORIA

© Copyrights Amoria - R-Nostro GmbH

Hotel accommodations & terms and conditions

1. Scope

These General Terms and Conditions apply to all bookings, stays, and the use of the spa and wellness facilities.

By making a booking or entering the premises, the guest accepts these terms.

2. Admission & Age Restriction

Access is strictly limited to persons aged 18 and over.

The operator reserves the right to refuse entry without stating reasons.

3. Use of Spa & Wellness Area

Use of all facilities is at the guest’s own risk.

The operator assumes no liability for accidents, particularly due to:

slipping on wet surfaces
improper use of facilities
physical reactions (sauna, steam bath, pool, etc.)

Each guest is responsible for their own health and safety.

4. Disclaimer of Liability

Stay and use of the premises are at the guest’s own responsibility.

The operator is only liable in cases of:

intent
gross negligence

Liability is excluded for:

slight negligence
consequential damages
loss of holiday/experience
personal belongings

5. Wardrobe & Valuables

No liability is accepted for loss, theft or damage of:

clothing
valuables
cash
electronic devices

This applies especially in changing rooms, spa areas and hotel rooms.

6. House Rules & Conduct

Amoria stands for a respectful and stylish atmosphere.

In case of:

excessive noise
inappropriate behavior
harassment of other guests
violation of house rules

the operator reserves the right to:

👉 remove guests from the premises at any time

No refund will be granted in such cases.

7. Noise Disturbance & Damages

In case of excessive noise or disruption:

additional charges or compensation may be applied
especially in case of complaints by other guests
or early departures caused by disturbance

8. Payment Terms

Unless otherwise agreed, the full amount is due in advance or at the time of booking.

If payment is not made on time, the operator reserves the right to cancel the booking.

9. Room Bookings & Cancellation Policy

Cancellation is free up to 14 days before arrival
A processing fee of €25 per room applies to every cancellation

Within 14 days before arrival:
👉 100% of the total amount is due

In case of:

no-show
late arrival
early departure

👉 no refund will be granted

10. Day Spa Bookings

Upon purchase of a Day Spa access:

👉 no cancellation or refund is possible

This applies regardless of the reason.

11. Booking & Transfer

Bookings are personal and may not be transferred to third parties.

Sharing access data (e.g. codes) is strictly prohibited.

12. Self Check-in & Access

Access is provided via personal codes.

Guests are responsible for:

secure handling
not sharing access

The operator assumes no liability for misuse.

13. Health & Personal Responsibility

Use of the spa area is at the guest’s own responsibility.

Guests confirm that no health conditions prevent them from using the facilities.

14. Video Surveillance

For security reasons, entrance areas may be under video surveillance.

Processing is carried out in accordance with applicable data protection laws.

15. Changes & Availability

The operator reserves the right to:

adjust opening hours
temporarily close areas
modify offers

This does not entitle the guest to any refund.

16. Force Majeure

In cases of force majeure (e.g. power outages, technical failures, natural events),
no claims for compensation or refunds can be made.

17. Hotel Accommodation Terms

For hotel stays, the Austrian Hotel Contract Conditions (ÖHVB) apply in their current version.

These regulate in particular:

cancellation conditions
arrival and departure
payment terms
rights and obligations of guests and accommodation providers

Where these GTC contain no deviating provisions, the ÖHVB apply.
These GTC take precedence over the ÖHVB where applicable.

👉 The ÖHVB can be viewed online at:
https://www.hotelverband.at/oehvb

18. Jurisdiction & Applicable Law

Austrian law applies.
Place of jurisdiction is the registered office of the company.